Procedures for OFH Cremations:
1) A representative from the receiving funeral home will call with the first call. Take the first call and get as much information as possible (sometimes the receiver does not have any information because they have not met with the family yet). Call the place of death (hospital, nursing home, hospice-inpatient facility, medical examiner, etc.) to verify decedent is ready for release and gather more vitals for the first call. Create an SRS case and enter vitals and info in the file. Print the First Call Sheet.
2) Get receiving funeral home’s information and fill out an OFH Transit Form (S: drive, Donations and OFH, Other Funeral Homes, Carnes OFH Transit Form Interactive) Print out the OFH Transit Form. This form is taped to the left side of the purple folder inside. Make a label for the folder. (Ex: OFH16-123456 Last Name, First Name)
3) Create a pick up notice and email over, along with the First Call Sheet to Dispatch (email@example.com) and ask the driver to get face sheet if from hospice or hospital (sometimes this will have more info than the OFH has like SSN, home address, NOK info, doc info, time of death information, etc.)
4) Either ask the receiving funeral home to download our cremation paperwork from our website or email or fax it directly to them.
5) Put vitals in TER. Enter the name of the receiving funeral home in box 24 for Additional Funeral Service Provider. The type of disposition is CREMATION and the Place of Disposition is CREMATE TEXAS in SOUTH HOUSTON, TX.
6) Print the Informant Verification (Facts of Death Verification or FODV) to either fax or email to the receiving funeral home to proof. Also send with it the DC Request Form (S: drive, Donations and OFH, Other Funeral Homes, DC Request- OFH).
7) Once the vitals are confirmed correct, designate the medical certifier in TER.
8) The receiving funeral home will send either through fax or email, the signed cremation authorization forms once they meet with the Next of Kin. Make sure to have the funeral director sign the forms, as they are the one confirming the identification of the Next of Kin on their end.
9) Once the death certificate is certified, we can order the death certificates and print the cremation permit (Burial Transit Permit). Remember to click on the Demographic Verification after the DCOA application is complete. This sends the death record out of our queue to the local registrar for filing. Print the Burial Transit Permit from TER for Cremation, if cause of death is Natural.
10) If the death certificate is pending by a medical examiner or JP, we will need to fax a request for Authorization to Cremate Letter signed by the medical examiner or Judge to allow us to cremate. Once we have the Authorization to Cremate Letter, we can fax that along with a written request to the registrar of the county where the death occurred for the Cremation Permit. We have to send a driver directly to the registrar if Harris County or City of Houston.
11) Once we have both the Authorization to Cremate and the Cremation Burial Transit Permit, we can order the cremation. Fill out and print a Cremation Order Form for an adult (S: drive, Forms- South Houston, Cremation Authorization -Adult). Email the Cremation Order Form, signed and completed Carnes Cremation Authorization forms, Cremation Permit, and Authorization to Cremate Letter (if applicable) to Cremate Texas at firstname.lastname@example.org. Confirm receipt of the paperwork.
12) Inform the receiving funeral that we have ordered the cremation and depending on the number of decedents ahead of this order, we will have the cremains returned within 48-72 hours.
13) Once we receive the cremains and death certificates, mail the death certificates and cremains to the receiving funeral home or person indicated on the cremation authorization. Call the receiver to confirm the address where we are mailing to. If we are not mailing, we can release to the designated person indicated on the cremation authorization forms.
14) Invoice the receiving funeral home. You can ask them if they want to pay by credit card or by check. If paying by credit card, we can email or fax our Credit Card Authorization Form to them or they can give us the credit card information over the phone. Charge as soon as possible and enter payment in SRS.
Trade Service Cremation Fee: $525 (includes removal, refrigeration, transport to crematory, cremation, and filing of the death certificate and obtaining the cremation permit)
Authority to Cremate Letter from Harris County Institute of Forensic Sciences (HCIFS): $25
Death Certificates: $21 for first copy and $4 for each additional certified copy; Pending Cause: $21
Mailing of Cremated Remains in black temporary container (if applicable): $200
Mailing of Cremated Remains in urn (if applicable): $300
Additional Mileage Fee: $2.50/per loaded mile outside of our 50-mile radius
ID View prior to Cremation (30 minutes for 10 people): Unembalmed body $350; Embalmed body $550
Witness Cremation at Crematory: $250